Help Centre

Frequently Asked Questions

Everything you need to know about using 98fd — from setting up your account and making your first deposit to understanding bonus terms, cricket betting markets and responsible gambling tools. Browse by category or scroll through the full list below.

25 questions across 5 categories  |  Last updated: January 2026

How Can We Help You?

Jump straight to the topic you need — five areas covered in depth below

Account & Registration 5 questions

Visit 98fd.cam and click the registration button. Complete the sign-up form with your full name, date of birth, residential address, email address and a secure password. Once submitted, verify your email address through the confirmation link sent to your inbox. Your account will then be active and ready for use.

No. Each individual may hold only one registered account on 98fd. Opening duplicate accounts — under the same name, address, payment method or device — is a breach of the Terms and Conditions and may result in account closure and forfeiture of balances. If you have accidentally created more than one account, contact the support team immediately.

You must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction — to register and use the 98fd platform. Age verification is required before withdrawals are processed. Age alone does not confirm that gambling is lawful in your location; players are responsible for complying with applicable local law.
Pakistan's Prevention of Gambling Act, 1977 may restrict gambling. This is not legal advice.

The standard KYC documents required include a copy of a valid government-issued photo identity document — such as a Pakistani National Identity Card (CNIC) or passport — along with proof of residential address dated within the last three months. Additional documentation may be requested depending on the payment method used or the operator's compliance requirements.

Click the "Forgot password?" link on the login screen and enter your registered email address. A password reset link will be sent to that email. Follow the link to set a new password. If you no longer have access to your registered email, contact the 98fd support team for assistance with account recovery.

Deposits & Withdrawals 5 questions

98fd supports a range of payment options. Pakistani players may recognise familiar methods such as Easypaisa, JazzCash and Raast, as well as bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah. These payment method names are referenced for player familiarity only. None of these providers endorse gambling or are affiliated with 98fd.

Minimum deposit amounts vary by payment method and may be updated by the operator from time to time. The current minimum threshold for each available payment method is displayed at the point of deposit within your account. All deposit amounts are processed in PKR where the selected method supports it.

Most deposits are credited to your 98fd account balance within a few minutes of payment confirmation by the provider. In some cases — particularly bank transfers — processing may take longer depending on the originating institution's handling time. If your deposit has not appeared within a reasonable period, contact the support team with your transaction reference.

To withdraw, log in to your account, navigate to the Withdrawal section, select your preferred payment method and enter the amount. Withdrawals require completed KYC verification before processing. The operator may return withdrawals to the same method used for the corresponding deposit. Processing times vary by payment method and the operator's compliance review schedule.

Common reasons for a delayed or declined withdrawal include incomplete KYC verification, an active bonus with an unsatisfied wagering requirement, a pending compliance review or a mismatch between the withdrawal method and the deposit source. Check your account notifications for specific details and contact the support team if the issue is not resolved within the stated processing window.

Where the selected payment method supports PKR transactions, deposits and withdrawals are processed in Pakistani Rupees. Currency availability and conversion rates may vary by payment method. The account balance display and transaction history within 98fd will reflect the currency applicable to your account as configured at registration.

Games & How to Play 5 questions

98fd offers a broad casino catalogue including slot games, live roulette, live blackjack, live baccarat, poker variants, game shows and more. Live casino tables are hosted by professional dealers and streamed in real time, providing an experience comparable to a physical casino floor — accessible from Karachi, Lahore, Islamabad or anywhere with a stable connection.

Yes. 98fd's sports betting catalogue includes cricket markets covering Pakistan national team fixtures, PSL (Pakistan Super League) matches, ICC tournaments, T20 internationals and domestic competitions. A wide range of in-play and pre-match markets are available. 98fd does not claim official affiliation or endorsement from the PCB, PSL franchise boards or the ICC.

In addition to cricket, 98fd covers football (including domestic and international leagues), UFC and mixed martial arts, tennis, basketball, kabaddi and other major sports. Both pre-match and live in-play betting are available across most sports. The catalogue may vary seasonally based on scheduled events and the operator's active markets.

Live casino games on 98fd are streamed directly from professional studio environments operated by certified game providers. You join a real table hosted by a live dealer via a video feed and place bets through the game interface on your screen. Results are determined in real time — not by RNG software — making the experience closely comparable to in-person play.

Some slot and casino games on 98fd may be available in a demo or practice mode, depending on the game provider's configuration. Live casino tables and sports betting markets require real-money wagers and are not available in demo format. Check the individual game listing in the lobby to see whether a demo option is offered for that title.

Bonuses & Promotions 5 questions

98fd offers welcome bonuses for new players, which may include a deposit match, free spins or a combination of both. Specific bonus amounts, minimum qualifying deposit thresholds and wagering requirements are detailed on the promotions page at the time of registration. All bonuses are subject to the platform's general bonus terms and any promotion-specific conditions.

A wagering requirement specifies how many times a bonus amount — or a bonus plus deposit amount, depending on the promotion — must be wagered before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before requesting a withdrawal of associated winnings.

Bonus claims vary by offer type. Some promotions are credited automatically upon meeting the qualifying criteria — such as making a minimum deposit within a specified window. Others require a bonus code entered during deposit or manual opt-in via the promotions page. Read the specific terms of each offer carefully before opting in to ensure you understand the conditions.

Yes. All bonus funds on 98fd are subject to a validity period stated at the time the offer is awarded. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are forfeited. Bonus expiry dates are visible in your account under the Active Bonuses section. Always check expiry terms before claiming an offer.

No. Bonus funds that have not satisfied the applicable wagering requirement cannot be withdrawn. Only real-money funds — funds deposited from your own resources — are freely withdrawable, subject to KYC completion and the operator's standard withdrawal policies. Attempting to withdraw before meeting wagering requirements will result in the bonus and associated winnings being forfeited.
See the Terms & Conditions for full details on bonus fund rules.

Security & Responsible Gambling 5 questions

98fd applies industry-standard security measures including SSL encryption for all data transmission, secure server infrastructure and strict access controls. Your financial details are not stored in plain text. Identity and payment data are handled in accordance with the platform's Privacy Policy and applicable data protection obligations.

98fd provides a comprehensive set of responsible gambling tools including deposit limits, loss limits, session time limits, reality check alerts, cooling-off periods and self-exclusion. All tools are accessible directly from the Responsible Gambling section of your account settings. Limit reductions take effect immediately; increases require a mandatory reflection period before activation.
Visit our Responsible Gambling page for full details on each tool.

Log in to your account and navigate to Account Settings, then Responsible Gambling. Select the self-exclusion option and choose your preferred exclusion duration. The exclusion takes effect immediately upon confirmation — your account is locked, deposits are blocked and marketing communications are suspended for the duration. If you encounter any difficulty, contact the support team directly.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. The legal status of online and remote gambling depends on applicable local law and jurisdiction. 98fd does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. This is not legal advice. Players are solely responsible for understanding local law before participating.

The 98fd support team is available via live chat within the account dashboard and by email. The support email address is displayed in plain text in the footer of every page on this site — it is not a clickable link. The team aims to respond to email queries within 24 hours on business days. Live chat response times are typically faster during operational hours.

Still Have Questions About 98fd?

Our support team is available around the clock. Or explore the full platform — live cricket markets, casino tables and more are waiting.

Visit Homepage Responsible Gambling
18+ only — or the higher minimum required by the operator/license jurisdiction.  |  Gambling is for entertainment only.  |  Local laws, including the Prevention of Gambling Act, 1977 (Pakistan), may restrict gambling.  |  Responsible Gambling Tools